Privacy Policy

 

Last updated: 11 October 2026

 

1. Who we are

FIG Residential Pty Ltd (ABN [insert ABN]) ("FIG Residential", "we", "us" or "our") provides residential property management, leasing and real estate services in Queensland. This policy explains how we handle personal information when you visit [insert website address], contact us, enquire about a property or use a form or service linked from our website.

 

2. Personal information we collect

Depending on how you interact with us, we may collect your name and contact details; information in your enquiry; and, if you apply for a rental property through us or a linked platform, information relevant to that application, such as identification, rental history, employment and references. We may also collect information you provide when applying for work or contacting us as a supplier, and technical information about your website visit, such as IP address, browser, device, pages viewed and website activity. We may

collect information from you, a person you authorise, or a third-party service you choose to use. A third-party rental application platform may have its own privacy policy.

 

3. Why we collect and use personal information

• Respond to enquiries and provide information about our services or properties.

• Arrange inspections and respond to leasing or sales enquiries.

• Assess and manage rental applications where relevant.

• Provide property management, leasing or real estate services and communicate with relevant owners, tenants, applicants and contractors.

• Operate and improve our website, meet legal obligations, and send marketing communications where permitted. You can ask us to stop marketing communications at any time.

 

4. When we disclose personal information

We may disclose relevant information to service providers who help us operate our business or website, including website hosting, customer enquiry, property management, rental application, advertising or analytics providers. We may also disclose information to property owners, prospective tenants or buyers, contractors, professional advisers, regulators, law enforcement agencies or other parties where reasonably necessary to provide a service, respond to you or meet a legal obligation. We do not sell personal information. [Confirm this statement before publication.

 

5. Overseas handling

Some service providers may store or process information outside Australia. Countries where information may be handled: [insert countries after checking website, email, CRM, analytics and application providers; or confirm no overseas handling is expected].

 

6. Cookies and website analytics

Our website may use cookies or similar technologies to support website functions and understand how visitors

use the site. [Confirm which cookies, analytics tools and advertising pixels are active, and add a cookie settings or opt-out link if available.] You can adjust your browser settings to block or delete cookies. Some website features may not work as intended if cookies are disabled.

 

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

 

8. Access and correction

You may ask us to access or correct personal information we hold about you by contacting us below. We may need to verify your identity before responding.

 

9. Privacy complaints

Contact us with your privacy concern or complaint using the details below. Please include enough information for us to understand and investigate it. We will review and respond. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

10. Other websites and changes

Our website may link to third-party websites or services. We are not responsible for their privacy practices; please read their policies before providing information. We may update this policy from time to time. The current version and update date will appear on our website.

 

11. Contact us

FIG Residential Pty Ltd | Email: info@figresidential.com | Phone: +61 400 626 540 | Postal address: Fig Residential No 2242 Logan Road, Upper Mount Gravatt, QLD 4122